Hey, I’m Monica. I love solving complex product challenges

Spearheaded user research initiatives by conducting interviews towards strengthening human-centred design

practices, leading to improved research methodologies and processes within the automotive domain.

Led the UX design project for Aston Martin, UK, managing cross-functional collaboration to deliver the first ever in-

house user interface of digital dashboards for advanced in-vehicle systems (DB12) in 2023.

Defined the future in-car digital experience for Toyota, Europe by creating comprehensive user journey maps, prioritising features, and developing a high-fidelity prototype iterated through four rounds of user testing with a driving simulator. These interactive displays were showcased at Toyota’s summit event as a North Star for the product roadmap.

Conducted a proof of concept for Mercedes Benz by developing design concepts and prototype tested across four languages/markets, gathering early customer insights to inform key design decisions, which enhanced market readiness and improved customer satisfaction through localised design optimisation.

Developed a scalable, reusable design system library tailored to a custom-branded Android car dashboard. The solution was showcased at Car HMI 2023 and CES 2024, highlighting Luxoft’s innovation.

Represented of Luxoft's UXD department at VW Group, collaborated with development and sales teams to craft and deliver compelling pitch presentations. Effectively showcased Luxoft's UXD expertise through strategic storytelling, securing critical project acquisitions.

Led UX design efforts while managing project milestones delivery, revitalising a struggling project by aligning cross-functional teams and prioritising tasks. Addressed key challenges and cleared £80k in overdue invoices within 4 months by resolving 150 Jira tickets in 2 months, improving overall quality and reducing delivery timeline by 40%. Restored client trust and secured ongoing and future business opportunities.

Conducted user research and usability testing by planning and executed user research across all prototype stages (low to high fidelity), using methods such as observation, usability testing, and interviews to gather actionable insights which minimised use risk to standard acceptable range.

Improved safety & usability through risk analyses to identify critical tasks, potential user errors, and hazard scenarios, ensuring designs met high safety standards.

Collaborative Problem-Solving: Partnered with cross-functional stakeholders to understand challenges, refine use case scenarios, and co-design solutions for physical and digital interfaces.

Identified user needs by conducting qualitative and quantitative research to uncover user pain points and define user requirements, driving improvements in product design and usability.

Validated Design Compliance by performing usability validation testing in line with international medical standards (IEC 62366), ensuring compliance and user safety.

Streamlined usability testing by establishing and managing usability labs in Munich, Germany and Arvada, US, facilitating smoother and more effective research and testing processes.

Developed a comprehensive prototype to map customer journeys, enabling teams to identify pain points and drive user-centred design solutions.

Captured and visualised UX KPIs to benchmark process maturity across teams, leading to actionable improvements in workflows and design outcomes.

Streamlined innovation processes by analysing and aligning the Bosch Innovation Framework with the UX Framework, enhancing strategic innovation management.

Designed scalable training resources, including materials for design thinking workshops, UX coaching, and an interactive website, fostering knowledge-sharing and team empowerment.

Collaborated in an agile environment, applying user-centred design principles and partnering with stakeholders to align business goals with user needs through backlog refinement, showcases, and reviews.

Bridged design and development by leveraging full-stack development expertise, enhancing collaboration between design and engineering for efficient and user-focused delivery.

Delivered impactful user experiences for clients including Kroger, McKinsey, and Thoughtworks, across diverse industries such as online retail, consulting, and technology.